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FAQ - Frequently asked questions

FAQ

Welcome to Plymouth Swallows


We would like to welcome you to our amazing facility. We have put together this question and answer sheet for Recreational starters to potentially cover some of the basic questions that you might like answered. Please feel free to ask any questions at the office if unsure of anything and we will do our best to help.

 






We would like to welcome you to our amazing facility. We have put together this question-and-answer sheet for Recreational starters to potentially cover some of the basic questions that you might like answered. Please feel free to ask any questions at the office if unsure of anything and we will do our best to help.

 

Q. What happens when my child starts?
A. We will request payment on their start date via e-mail from our payment platform “LoveAdmin” to cover all sessions to be attended in the current month.
You will receive an e-mail asking you to create an account and password which will also take you to a payment screen. You can elect to pay via direct debit or pay by card.
Please let us know if your child is unhappy for any reason and will not be coming back to avoid unnecessary bills and reminders. You will be billed up to the end of the month if leaving and you will have to pay for any missed sessions unless a medical certificate is supplied.

 

Q. How much do sessions cost?
A. Currently £30 per month for one hour and £38.00 (invite only) for an hour and a half. Fees are paid on the 1st of every month (unless you are new).


Q. When do we pay Subscriptions?
A. All bills will go out online and we ask that you do check your details when you receive these bills. Also – please inform the office of any e-mail changes. The e-mail we have on the system will be the billing e-mail so please make sure that we have the correct information. Please advise of any problems in the office if there are difficulties with payments. Late payments may lead to your child to being asked to leave if you don’t contact us.


Q. Is my child insured?
A. Your insurance will be with British Gymnastics, and it will be up to you to go to their website either to register to create a new membership for your child or renew if previously insured. Renewal happens in September every year. You will then receive a membership card from BG. Every child in our gym will need to be re-insured each September. You will need to pay via their online system when joining / renewing. We are NOT taking insurance payments in the gym, and you will be chased if you have not completed this.

Q. Can we get refunds?
A. The short answer is no unless there is medical evidence.

 

Q. Payment options
A. The e-mails that you will receive will come from our software platform “Love Admin” and this in turn will direct you to make a payment via Go-Cardless. It is not junk!! Phone payments can be made but during office opening hours (Term time only please).

Q. What should my child wear?
A. T-shirt, leggings and shorts are all fine. Leotards are great if you have one. No crop tops. No jewellery and new piercings must be taped. Long hair must be tied back. We do sell Leotards, T-shirts, and Hoodies if you would like to purchase. They are held in stock at the gym.

Q. Can I stay and watch my child?
A. We don’t allow parents to stay and watch simply because we just don’t have anywhere for you to do so safely. Please don’t be offended if asked to leave as it does at times become very congested. We will from time to time have open weeks where you are able to watch near the end of each term. You can stay for 5 minutes to drop off and ten minutes to pick up but please don’t stay unless asked to do so.

Q. What are Improver and taster sessions and how do I apply?
A. These sessions are run during the Summer Holidays. They consist of three sessions of two hours running on consecutive days. These sessions are an ideal starting point for those on the waiting list to come and try out our gym or for our recreational gymnasts. Online applications will be put onto the website as soon as we have dates, or you can book in the gym. We cannot reserve places without payment as they are so popular.

Q. Will my child compete?
A. We try and run a recreational competition once a year. The 1hour gymnasts may compete in a different competition and on a different day from the 1.5 hr gymnasts. Please note that these competitions are supposed to be fun and a celebration of the new skills that they have learned and a time to show them off to parents.


Q. Is the car park always so busy?
A. Unfortunately, the answer to this is YES. It is extremely busy, and we would urge you to park sensibly and as close as is practicable to the next car.

 
Q. When are office opening hours? (Term time only).
A.     Tuesday           11.30am – 1.45 pm
         Wednesday       2.00pm – 8.00pm
         Thursday           9.30 am – 2.00pm, 3.00pm – 6.00pm
         Friday               9.30 am – 2.00pm
         Saturday           9.00am – 2.00pm

    

If you have any concerns about anything then you can speak to us. We have Club Policies and Procedures on display on our notice boards in the gym along with our Welfare Officer’s number. We will always listen and try and put your concerns to the correct person. If there are any questions about data privacy then you can ask to speak to our data protection officer or see our policy on the website:

http://www.plymouthgymnasticsclub.co.uk/index.php/events/our-policies/data-privacy-policy

Information can also be found under “Club Info” on the Plymouth Swallows website.

Please also note that we do not allow photography without written consent in our gym.(please see photography policy on our website or ask when in the gym for more info)

Thank you !!!!