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FAQ - Frequently asked questions

FAQ

Welcome to Plymouth Swallows


We would like to welcome you to our amazing facility. We have put together this question and answer sheet for Recreational starters to potentially cover some of the basic questions that you might like answered. Please feel free to ask any questions at the office if unsure of anything and we will do our best to help.

 





Q. What happens when my child starts?
A. We ask for a deposit when they first start of £20 for recreational gymnasts which give them 2 sessions to decide if they are happy before paying the balance owing for the term. Please note that this is non-refundable if you don’t turn up. The remainder will be billed after the initial sessions. Please inform us if you are not staying.

Q. How much do sessions cost?
A. Currently £6.50 per hour and £9.50 (invite only) for an hour and a half. Fees are paid up front on a termly basis. Fees are calculated on an average thirteen to fourteen weeks. Please see our term costs which will show the subscriptions of our current term for further information.

Q. When do we pay Subscriptions?
A. All bills will go out online and we ask that you do check your details when you receive these bills. Also – please inform the office of any e-mail changes. The e-mail we have on the system will be the billing e-mail so please make sure that we have the correct information. Bills will go out either before the term starts, or after completing two sessions if you are new. Please advise of any problems in the office if there are difficulties with payments. Late payments may lead to your child to being asked to leave if you don’t contact us.

Q. Is my child insured?
A. Your insurance will be with British Gymnastics and it will be up to you to go to their website either to register to create a new membership for your child or renew if previously insured. Renewal happens in September every year. You will then receive a membership card from BG. Every child in our gym will need to be re-insured each September. You will need to pay via their online system when joining / renewing. We are NOT taking insurance payments in the gym and you will be chased if you have not completed this.

Q. Can we get refunds?
A. The short answer is no, unless there is medical evidence.

Q. Can I pay online?
A. This option is now available and you will be sent a link to create an account to pay online. The e-mail that you will receive will come from our software platform “Love Admin” and this in turn will direct you to make a payment via Go-Cardless. It is not junk!! You may pay by cash or card in the gym but will still need to check your online account for bills as this is the way that you will be contacted. Phone payments can be made but during office opening hours (Term time only please).

Q. What should my child wear?
A. T-shirt, leggings and shorts are all fine. Leotards are great if you have one. No crop tops. No jewellery and new piercings must be taped. Long hair must be tied back. We do sell Leotards, T-shirts and Hoodies if you would like to purchase. They are held in stock at the gym.

Q. Can I stay and watch my child?
A. We don’t allow parents to watch simply because we just don’t have anywhere for you to do so safely. Please don’t be offended if asked to leave as it does at times become very congested. We have a Competition once a year for them to show off their skills and open weeks where you are able to watch at the end of each term. If they have done badges then you will see them presented during these open weeks.

Q. What are holiday clubs and how do I apply?
A. Holiday clubs are run during the Easter break and Summer Holidays. They consist of three sessions of two hours running on consecutive days. These sessions are an ideal starting point for those on the waiting list to come and try out our gym or for our recreational gymnasts. Online applications will be put onto the website as soon as we have dates or you can book in the gym. We cannot reserve places without payment as they are so popular.

Q. Will my child compete?
A. We try and run a recreational competition once a year. The 1hour gymnasts may compete in a different competition and on a different day from the 1.5 hr gymnasts. Please note that these competitions are supposed to be fun and a celebration of the new skills that they have learned and a time to show them off to parents.


Q. Is the car park always so busy?
A. Unfortunately the answer to this is YES. It is extremely busy and we would urge you to park sensibly and as close as is practicable to the next car.

 
Q. When are office opening hours? (Term time only).
A.     

Tuesday

3.00pm - 7.30pm

Wednesday 

3.00pm - 8.00pm


Friday

9.30am - 2.00pm


Saturday

9.00am – 2.00pm

  
                                                    

If you have any concerns about anything then you can speak to us. We have Club Policies and Procedures on display on our notice boards in the gym along with our Welfare Officer’s number. We will always listen and try and put your concerns to the correct person. If there are any questions about data privacy then you can ask to speak to our data protection officer or see our policy on the website:

http://www.plymouthgymnasticsclub.co.uk/index.php/events/our-policies/data-privacy-policy

Information can also be found under “Club Info” on the Plymouth Swallows website

Updated: Jan 2020